elham moradi; Ali Mohammad Safania; Hossein Poorsoltani Zarandi
Abstract
Organizations, particulary, sport organizations need employees who have been in high level of organizational citizenship behavior so as to be capable to present qualified services to their clients and achieve their organization’s goals by engaging client’s satisfaction. This type of behavior ...
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Organizations, particulary, sport organizations need employees who have been in high level of organizational citizenship behavior so as to be capable to present qualified services to their clients and achieve their organization’s goals by engaging client’s satisfaction. This type of behavior needs employee’s voice in order toward organization’s goals. Therefore the aim of this study was to investigate the mediating role of organizational identity(OI) in the causal relationship between types of organizational silence(OS) with organizational citizenship behavior(OCB) among staff of youth and sport organizations of Khuzestan province and providing a conceptual model. Statistical population was all of the staff of youth and sport organizations of the Khuzestan province. Statistical samples were chosen by simple random sampling based on Krejcie and Morgan table(210 person; 143-male, 58-female). In order to collect data, OS questionnaire (Dyne, Ang, & Botero, 2003), OI questionnaire(Cheney, 1983), and OCB questionnaire (Podsakeff et al, 1990), were used. Data analysis and examining proposed model were done through structural equation modeling(SEM), by using SPSS 22 and AMOSE 22 software packages. The results showed that there is a negative and significant relation between OS with OCB, and a positive and significant relation between OI with OCB. Also the results revealed that OI can play moderate role in relationship between OS with OCB. moreover, the results showed that all fit indices have sufficient utility.
